PrivacyPolicy

1. About this policy

Light Up 7 ABN 33 677 780 871 ("we", "us", "our") is committed to protecting the privacy of personal information we collect and handle. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the collection and use of your information as described in this policy.

2. Information we collect

We may collect the following types of personal information:

• Name, email address, phone number, and company name when you fill out our contact form or brief us on a project
• Information about your project requirements, budgets, and timelines submitted through our enquiry forms
• Payment and billing details when you engage our services
• Website usage data including IP address, browser type, pages visited, and referring URLs collected via cookies and analytics tools
• Any other information you voluntarily provide to us through correspondence or meetings

3. How we collect information

We collect personal information through:

• Our website contact and brief forms
• Email, phone, and video call communications
• In-person meetings and events
• Third-party services and platforms we use to deliver our services
• Cookies and similar tracking technologies on our website

4. How we use your information

We use your personal information for the following purposes:

• To respond to your enquiries and provide quotes
• To deliver our Motion & Animation, 3D Visualisation, and Immersive Experiences services
• To manage our business relationship with you, including invoicing and project management
• To improve our website, services, and user experience
• To send you relevant updates about our services, where you have opted in to receive them
• To comply with our legal obligations

5. Disclosure of information

We may disclose your personal information to:

• Our team members and contractors involved in delivering your project
• Third-party service providers who assist us with email delivery, analytics, hosting, and project management tools
• Professional advisors such as accountants and lawyers
• Government authorities where required by law

Some of these third-party service providers may be located outside of Australia. Where this is the case, we take reasonable steps to ensure they comply with the APPs or are bound by similar privacy obligations.

6. Cookies and tracking

Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data. These may include:

• Essential cookies required for website functionality
• Analytics cookies to understand how visitors use our site
• Performance cookies to improve website speed and reliability

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

7. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. We use secure hosting, encrypted communications, and access controls to safeguard the information we hold. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

8. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.

9. Your rights

Under the Australian Privacy Act, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate, incomplete, or out-of-date information
• Opt out of receiving marketing communications at any time
• Make a complaint about how we have handled your personal information

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us by contacting us at the details below. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: